Frequently asked questions

Yes. GWhats is Meta-approved and offers the official WhatsApp Cloud API with Embedded Signup. It also supports WhatsApp Web via QR pairing and the hybrid inbox, which combines both on the same number.

In Inboxes, click Add, choose WhatsApp Web or Cloud and follow the wizard. Every number is its own inbox, so you can connect as many as you need in the same account.

Many, with no fixed cap: it depends on your plan. Everyone works on the same official number with queues, teams, automatic assignment and a centralized history.

In Settings, under Agents, send the invite by email and pick the role. Custom roles (RBAC) let you define exactly what each profile sees and does.

No. AI onboarding builds the workspace for your industry (labels, pipelines, automations, teams) and guided tours walk each role through the real interface. The Flow Builder is visual and code-free.

Modules depend on the plan or on being enabled by an account administrator, and some features depend on your access role. Ask an administrator to enable the module.

Open the inbox and check the connection status: connected, pairing, disconnected or logged out. Reconnect from the inbox itself. On WhatsApp Web, rescan the QR or pair again by phone; on Cloud, check credentials and number status at Meta. Then send a test message.

The reason shows under the bubble, exactly as WhatsApp or the gateway returned it. Common causes: invalid template or closed 24-hour window (Cloud), media over 40 MB, media or buttons in a community (text only) and lists or flows in a group. Fix and resend; the rest of the conversation keeps working.

Cloud follows Meta's rules: a 24-hour window and an approved template to reopen the conversation. WhatsApp Web uses neither templates nor a window, every reply goes out as a session message, but lists and flows only render in one-to-one chats.

Warm up new numbers, send only to opted-in contacts, personalize messages, control the pace and watch replies and blocks. The platform moderates outbound pace per inbox and campaigns use approved templates with variables.

Yes. Campaigns use the official API with approved templates, estimate the cost per category and country before sending, respect per-contact daily limits and let you resend only the failed ones.

Yes. Voice and video calls over WhatsApp Web right in the browser, group calls, recordings saved to the conversation and AI auto-answer. On Cloud, the customer authorizes calls through a permission message.

Maestro works from its own knowledge base, verifies what the bot claims before sending and can run with human approval (human-in-the-loop). You set the autonomy mode per bot and track AI spend per conversation.

Yes. The Flow Builder is a visual flow editor with triggers, conditions, native actions, lookups and wait steps, ready for every channel. Automation rules and macros cover the rest.

Yes. A complete REST API, webhooks with retries, an API channel, native MCP, the n8n Community Node and integrations with Shopify, Nuvemshop, Hotmart, Kiwify, Asaas, Mercado Pago and Google Calendar.

Yes. Per-account AI tokens (BYOK) let you use your own keys and providers, with usage control and consumption limits per account.

Confirmation comes through the gateway webhook (Asaas or Mercado Pago), never from the success screen. Check whether the webhook arrived and the signature is valid, and confirm the state in the gateway dashboard. PIX and bank slips wait for the customer; a declined card lets you offer another method.

In Notification settings, make sure email and push are enabled for that event type. Allow browser notifications (each device registers its own subscription), check spam and the dashboard sound. The in-app bell shows everything even with push and email off.

Yes. Role-based access, audit logs, per-channel consent, presentation mode with data masking, 2FA, SAML SSO and data-governance tools support compliance.

Yes. You get a 7-day free trial with access to the features, no credit card required. Set up, test and decide later.

Yes. Each branch can have its own number or share a central operation with separate queues, teams and reports. Agencies and resellers can run the platform white-labeled.

Yes. The language is set on the user profile and the account has its own language and time zone. Real-time automatic translation also lets you serve customers in other languages.