Communication Channels
Connect where your customers are.
Essential
Complete integration with the world's most used app.
- WhatsApp Cloud API (Official Meta)
- Verified Business Green Badge
- Template Messages and 24h Session
- Ad Tracking (Click-to-WhatsApp)
- Contact and group synchronization
- Gerenciamento de membros de grupos
- Chamadas de voz oficiais (Cloud API)
Instagram Direct
Convert followers into customers via DM and Stories.
- Reply to DMs, Stories and Mentions
- Extended response window (7 days)
- Product catalog and quick replies
- Ad origin tracking
- Conteúdo multimídia completo
Facebook Messenger
Integrated with your Fanpages for mass support.
- Manage multiple pages
- Read and delivery confirmations
- Automatic welcome messages
- Smooth Bot-Human transition
- Vinculação com Instagram
TikTok Business
Conecte-se com o público mais jovem e dinâmico.
- Mensagens de texto e imagens
- Stickers e posts compartilhados
- Perfil social do contato
- Respostas contextuais
Unified Email
Treat emails like chat conversations.
- Unified inbox with chat
- Personalized signatures per agent
- Rich editor (HTML) with attachments
- Thread history in the same screen
- Resposta citada
Web Widget (Live Chat)
Instant support on your website.
- Customizable pre-chat form
- Logged user identification
- Offline mode and email transcription
- Complete visual customization (Colors/Logo)
- Help Center integrado
SMS (Twilio)
Alcance clientes sem internet com 98% de abertura.
- Envio e recebimento bidirecional
- Números virtuais múltiplos
- Campanhas em massa
- Notificações urgentes
Telegram
Conecte-se com usuários que preferem velocidade e segurança.
- Configuração em minutos
- Mensagens formatadas e multimídia
- Botões interativos
- Sem limites de tamanho de arquivo
Canal de Voz (Twilio)
Enterprise
Call center profissional integrado.
- Chamadas de entrada e saída
- Webphone no navegador
- Identificação de chamador
- Gravação de chamadas
Chamadas WhatsApp Cloud
Enterprise
Voz pelo WhatsApp usando Cloud API.
- Notificações em tempo real
- Click-to-call
- WebRTC nativo
- Histórico completo
Canal de API
Integre qualquer sistema de mensagens personalizado.
- Webhooks de entrada
- API de resposta
- Sem limites de integração
- Apps mobile com chat próprio
LINE
Líder no Japão e Ásia com 200M+ usuários.
- Configuração simples
- Stickers e multimídia
- Segurança avançada
- Acesso ao mercado asiático
Twitter / X
Gerencie reputação e responda publicamente.
- Mensagens diretas (DMs)
- Menções públicas
- Criação automática de contatos
- Conexão segura com API do X
Other Channels
- TikTok Business: Messages and shares
- Telegram: Bots with full multimedia
- SMS (Twilio): Offline reach with 98% open rate
- Twitter/X: DM and mention management
- API Channel: Connect any custom source
Conversation Management
Tools for maximum productivity.
Smart Inbox
- Unified view of all channels
- Advanced filters by status and tags
- Powerful global search (Full-text)
- Sort by priority and SLA
Agent Tools
- Canned Responses
- Built-in voice recorder
- Private notes (team only)
- Mentions (@) to colleagues
Command Bar
Power User
- Quick access (Cmd/Ctrl + K)
- Mouse-free navigation
- Quick status and assignment actions
- Theme and settings changes
Bulk Actions
- Resolve multiple conversations
- Mass assignment and tagging
- Merge duplicate contacts
- Database cleanup
Participants & Pinned
Enterprise
- Multiple agents in the same conversation
- Pin important conversations
- Custom filters (Folders)
- Ticket followers
Internal Communication
Goodbye Slack/Teams for support matters.
Chat Rooms
New
Complete chat system for your team inside the platform.
- Features:
- • Public and private channels
- • Multimedia, audio and mentions
- • Real-time notifications (WebSocket)
- • Access permission management
- Benefits:
- • No context switching between apps
- • Discussions linked to support tickets
- • Searchable and secure history
Automation and Artificial Intelligence
Work smarter, not harder.
Captain AI
Enterprise
The AI assistant that transforms your operation.
- Copilot: Response suggestions, grammar correction and tone adjustment.
- Knowledge Base: Train with your PDFs, websites and FAQs.
- Scenarios: Captain executes actions and collects data autonomously.
Automation Rules
- Triggers: New conversation, message created, status changed
- Conditions: Time, language, origin, content
- Actions: Assign, tag, send webhook, reply
- Macros: Execute manual sequences with one click
Agent Bots
- Native Typebot integration
- Webhooks for Dialogflow/Rasa
- Smooth handover to humans
- Department/inbox specific bots
OpenAI / GPT
- Automatic summary of long conversations
- Real-time translation
- Text expansion and simplification
- Professional writing assistant
CRM and Contact Management
360° view of your customer.
Rich Profile
- Automatic avatar and social data
- Unified history from all channels
- Complete activity timeline
- Internal notes and observations
Organization
- Colored Tags
- Custom Attributes (Fields)
- Advanced segmentation
- Companies: Group contacts (B2B)
Data
- Mass CSV import
- Automatic data validation
- Filtered export
- Block unwanted contacts
Mass Campaigns
Proactive marketing and notifications.
Campaign Types
One-Off (Single Send)
Blasts to segmented lists via WhatsApp, SMS or Email. Ideal for promotions and notices.
Ongoing (Live Chat)
Automatic messages on site based on URL, time or visitor behavior.
Powerful Features
- Multi-Inbox: Automatic line rotation to avoid blocking
- Adaptive speed control (Smart delay)
- Scheduling and business hours respect
- Anti-spam protection and automatic deduplication
- Detailed delivery and failure reports
Help Center
Self-service to reduce tickets.
Customer Portal
- Custom domain hosting
- Configurable design (themes and colors)
- Multi-language and SEO optimized
- Categories and Subfolders structure
Chat Integration
- Search articles within the conversation
- Quick link or content insertion
- AI automatic suggestion (Enterprise)
- Deflection bot using articles
Reports and Analytics
Metrics for data-driven decisions.
Conversations
Agents
Teams
Inboxes
Tags
CSAT (Satisfaction)
Bots
Calls
Key Metrics
- First response time
- Resolution time
- Volume per hour/day
- Bot resolution rate
Advanced Features
- Download reports (CSV/Excel)
- Custom filters
- Trends Visualization
- Year in Review
Team Management
Full control over your operation.
Structure
- Teams/Departments
- Custom Roles
- Granular permissions per feature
- Operating hours per Inbox
Assignment (Routing)
Enterprise
- Round Robin
- Load Balancing
- Agent capacity limit
- Self-assignment policy
Productivity
- Customizable notifications (Push/Email)
- Notification snooze
- Availability status (Online/Busy)
- Activity monitoring
Integrations
Connect your ecosystem.
Native
- Slack: Support customers without leaving Slack
- Shopify/WooCommerce: Order data in chat
- Google Translate: Automatic translation
- Dyte: Integrated video calls
API & Devs
- Webhooks: Real-time events
- Complete REST API
- Dashboard Apps (Custom iFrames)
- SDKs for development
Enterprise Features
For large operations.
Security
- SSO / SAML (Okta, Azure, Google)
- Complete Audit Logs
- 2FA (Two-factor authentication)
- GDPR/LGPD Compliance
Performance
- SLA (Service Level Agreements)
- Advanced assignment policies
- Capacity management
- Custom reports
Branding
- White Label (Remove branding)
- Custom domain
- Custom CSS/Themes
- Custom transactional emails
GWhats Exclusives
The differential you only find here.
Official Meta Connection
Meta Tech Provider
100% official Meta-approved technology for maximum deliverability and security.
Official Cloud API
Maximum stability and ultra-low latency.
Meta Templates
Messages outside 24h window approved by Meta.
Voice Calls (Cloud API)
- Official voice calls via WhatsApp Business Calling
- Integrated webphone in browser
- Automatic call recording
- History linked to conversation
Editing & Deletion
- Edit sent messages (15min window)
- Delete messages for everyone
- Supported by official Cloud API
- Automatic synchronization
Migration & History
- Inbox migration tool
- History preservation when switching channels
- Granular privacy controls
- Automatic media backup